Platinum Horseshoe Necklet 

30 DAY REFUND POLICY (AUSTRALIA ONLY)

If for any reason you are not completely satisfied with your new Palomino Jewel, we will give you a 30 days refund from date of your invoice.

Our refund policy does not include:

Products that have been worn or used, Earrings – For hygiene reasons we cannot accept any returns to any style earring, Products that have been purchased on Sale, Products that have been purchased from any party other than https://palominojewels.com.au/ Products must be returned in their original condition & packaging.

A refund can take up to 3-4 weeks to process, this timeframe includes raising the Return Authorisation number, Shipping, and inspection of goods once they are received at our showroom and processing of the refund by the credit card merchant.

If you would like to return an item please email us at info@palominojewels.com.au

REFUND POLICY – INTERNATIONAL

Palomino Jewels is unable to offer a change of mind Refund Policy for international customers.

Australia

Palomino Jewels offers Free Express Post (where available) Australia wide for all orders. If Express Post is not available in your area, Palomino Jewels may use the parcel post network to deliver your order.

Our Express Post Shipping comes with a tracking number, which will be emailed to you or sent via text to your phone once your items have been dispatched with your order confirmation. Orders can be tracked online, with your tracking number at www.auspost.com.au/track/

Depending on your location, orders in the Express Post network will be delivered within 1-3 business days after dispatch, orders outside of the Express Post network will be delivered within 3-10 business days after dispatch.

New Zealand

For our sisters in New Zealand, we offer free International Express post for all orders. Orders will usually be delivered within 3-5 business days and will need to be signed for at time of delivery.

International

For International orders over $500, we offer free International Express shipping.

For orders under $500, International Express is $40 AUD. Orders will be delivered within approximately 7-10 business days and will need to be signed for at the time of delivery.